Connectum deployed its proprietary room-number-based guest authentication system at Crown Hotel St. Petersburg and took over technical support for the hotel’s existing network infrastructure. The transition took just one minute: guests quickly authenticated through the new interface and continued using the internet.
The hotel previously used a European competitor’s service but was dissatisfied with its cost and the quality of technical support. Connectum offered a full-featured access control and guest identification system developed in-house. A single team now handles network infrastructure, guest Wi‑Fi access and technical support.
The transition was prepared in advance and scheduled for a period of minimal load. At the appointed time, the specialists switched the hotel to the new system. Guests then saw a clear interface, quickly authenticated and continued using the internet.
Room-number-based authentication
A room number is a simple, quick way to identify a guest when connecting to Wi‑Fi. The system can also take the user profile into account, rather than just the fact that the guest is staying at the hotel.
What the authentication system offers the hotel
For guests, this authentication method is more convenient than verification by SMS or a call to a service number. Access is granted for the duration of the stay and automatically revoked after checkout, removing the need to reconnect every day or manually disconnect former guests.
For the hotel, it is a way to meet Russian legal requirements for mandatory user identification on public Wi‑Fi networks, control access duration and allocate network resources fairly so that individual users’ activity does not degrade connectivity for others.
The authentication page also provides an additional point of contact with guests. It can present the hotel’s services and special offers, display personalized recommendations and collect feedback.